Does Your Houston Business Need Customer Service Guidance?

Does Your Houston Business Need Customer Service Guidance?

For more than 50 years, Dr. Gerald Blumenthal has been working in or around the corporate industry by either growing businesses into large companies or advising CEOs and executives of large businesses. His experience in the business world has given him the ability to greatly assist owners, executives, managers, and day-to-day employees in their push to provide better customer service to their clientele. Dr. Blumenthal practically coined the term “secret shopper” when he launched his company, ESP Shop, in 1985. His company is conducted more than 6.5 million secret shops and has tremendously helped businesses better perform at the most important level: customer service.


When it comes to discussing customer service, Dr. Blumenthal focuses on the heart of the business: the people. Whether the business is large or small, it always comes down to how employees are interacting with each other and the customers. During Dr. Blumenthal’s speaking engagements, he utilizes humor, his personal experiences, and anecdotes to provide engaging and memorable information. He has been speaking to companies as a keynote speaker for decades and has helped these companies turn their business around. Here are just some of the companies he has worked with over the years through keynote speaking or through secret shopping:

  • Dallas-Fort Worth International Airport
  • George Bush Intercontinental Airport
  • HNTB
  • Houston Airport System
  • Memorial Hermann
  • Star Furniture
  • Westside Lexus

Dr. Blumenthal has also recently released a new book, Motivation: The Key to Top Notch Sales and Customer Service, focusing on sales and customer service. This book encapsulates his decades of experience and is available for purchase. This book is his sixth.


Dr. Gerald Blumenthal is available to speak at your next corporate event. If your business or company is struggling with how to best serve customers, contact Dr. Blumenthal today and schedule him to come speak to your employees and managerial staff.


Dr. Gerald Blumenthal is a global entrepreneur, author and speaker. Companies in the Greater Houston area utilize Gerald’s 50-plus years of business success to educate their executives, managers, and employees on the art and science of customer service.

NSA National Speakers Association Professional Member