About Dr. Gerald Blumenthal
From Continent to ContinentIn the early 1980s, Blumenthal moved from South Africa to America, settling down his home and business in Houston. In 1987, he launched ESP (Evaluation Systems for Personnel) Shop, a secret shopper service with more than 600,000 shoppers and used in more than 6.5 million businesses across the country. Through Blumenthal’s foresight, the concept of Mystery Shopping was born. As the founder and owner of one of America’s largest mystery shopping companies, Blumenthal provides extensive insight into the field of customer service. Over the past few decades, he has been able to utilize the employee performance data he has accumulated, which has provided business owners and executives with the tools to better prepare their employees and serve their customers.
From the Business World to a World of FictionDr. Blumenthal, while establishing several thriving companies, speaking on the international circuit, and providing valuable insight for businesses, he has written four fiction novels and one nonfiction book. His fiction novels include the thrillers The Monkey Trial: Judgment Day, The Brass Compass, Lauren: Adventures of a Teenage Detective, and Lauren II: Adventures of a Teenage Detective. His lone nonfiction piece is the engaging and incredibly alluring Serial Killers: Their Lives, Their Crimes, and Their Handwriting. Copies are available for purchase.
Does your business, corporation or organization need an in-depth analysis of its performance? Dr. Blumenthal offers incredible insight on just how a business should run and how employees should be interacting to best satisfy customers. Schedule a speaking engagement today and discover the secrets to achieving the highest levels of customer service.
B.S. in Mechanical Engineering from University of Natal
B.S. in Industrial Psychology from Derby College of Technology
B.S. in Industrial Administration from Derby College of Technology
M.S. in Mechanical Engineering from Witwatersrand University
Ph.D. in Mechanical Engineering from Witwatersrand University