Who is Dr. Gerald Blumenthal?
Dr. Gerald Blumenthal is a global entrepreneur who launched his first business, Sembel-it, in 1970 in South Africa. His company quickly grew to become the largest DIY business in Africa with 37 locations and more than 500 employees. He moved to America and launched ESP Shop in 1985, which has conducted more than 6.5 million secret shops and benefitted countless American businesses over the decades.
Companies in the Greater Houston area continue to utilize Gerald’s 50-plus years of business success to educate their executives, managers, and employees on the art and science of customer service.